Knowledge Centre

The Role of Coaching in Leadership

The Role of Coaching in Leadership

Posted in Business Development / Certified Coaching

As a busy leader, do you ever wonder “What’s with all this fuss about coaching these days? What ever happened to the days when you just told people what to do and they did it?” That’s what a person said to me a number of months ago in a workshop. The norm today is that businesses are being...


How is YOUR Customer’s Experience?

How is YOUR Customer’s Experience?

Your customer’s experience is well worth your investment! My wife and I are doing substantial renovations to our home. A couple of days ago, we were at a supplier’s showroom looking at fixtures. As we walked out the front doors, my wife and I looked at each other and expressed the...


Are You Getting Your Money’s Worth From Your Training Investment?  - Probably Not!!

Are You Getting Your Money’s Worth From Your Training Investment? - Probably Not!!

Recently a business leader expressed his frustration to me about his company’s inability to apply and sustain learning and development received by their employees “It drives me crazy! I send people away to training programs, but when they get back I don’t see them applying what they’ve...


Engaged Employees = Business Success

Engaged Employees = Business Success

Are you earning “the best” from your employees? “Employee engagement is the extent to which employees feel passionate about their jobs, are committed to the organization, and put discretionary effort into their work.” - CustomInsight   “Employee engagement is the emotional commitment...