Customer Service Training

Barry Davis is a seasoned high-performance coach, accredited with a Chartered Professional in Human Resources designation, a nationally recognized level of achievement within the field of human resources, and an Associate Certified Coach with the International Coach Federation (ICF). Over thirty years of experience working with business leaders as a trainer, coach and consultant, has given Barry the insight to see and solve performance issues – from both a business and personal perspective. Barry has worked with small to large organizations throughout Canada. More about Barry DavisThe Human Side's customer service training will increase your staff's effectiveness in properly dealing with your customers. Our customer service course can be done online, or through a group session with Barry Davis, President of The Human Side. 
Once you have completed The Human Side's customer training program you and your staff will understand: -How to delineate a clear line of sight to your customers-The two balances critical to service excellence-How to build trust and rapport with your customers-How you can maintain a professional mindset when serving your customers-The importance of your role in creating excellent customer service-The components of the customer value equation and how it applies to customer service.--An excellent customer experience versus the average customer experience-A win/win culture and mindset for customer service.-The five elements that contribute to building trust-How to differentiate communication skills that invest in quality solutions and skills that value customers-How to articulate the value of and path to empathizing with your customer-How to build strategies to adapt to various behavioural styles-How to apply strategies for dealing with challenging customer situations-The five steps of the customer service recovery process. Customer service training is offered online or by The Human Side throughout Western Canada:
Saskatchewan: Customer service training in Regina, Estevan, Weyburn, Assiniboia, Swift Current, Saskatoon, Prince Albert, Melfort, North Battleford, Moose Jaw & Yorkton.Alberta: Customer service training in Calgary, Edmonton, Red Deer, Grande Prairie, Airdrie, Lethbridge, Medicine Hat, Lloydminster.Manitoba: Customer service training in Winnipeg, Brandon, Selkirk, Steinbach, Thompson, Winkler.British Columbia: Customer service training in Vancouver, Richmond, Kelowna, Kamloops, Vernon, Abbotsford, Burnaby, Chilliwack, Delta, Nanaimo, Penticton, Victoria.Ontario: Customer service training in Toronto, Ottawa, London, Pickering, Richmond Hill, Hamilton, St. Catherines, Thunder Bay, Windsor, Mississauga, Kingston, Kitchener, Brampton, Greater Sudbury, Guelph, Barrie, Brantford, Vaughan, Cambridge, Markham, Burlington, & Oakville.