Customer Service Training in the United States

Barry Davis is a seasoned high-performance coach, accredited with a Chartered Professional in Human Resources designation, a nationally recognized level of achievement within the field of human resources, and an Associate Certified Coach with the International Coach Federation (ICF). Over thirty years of experience working with business leaders as a trainer, coach and consultant, has given Barry the insight to see and solve performance issues – from both a business and personal perspective. Barry has worked with small to large organizations throughout Canada. More about Barry Davis
The Human Side's customer service training will increase your staff's effectiveness in properly dealing with your customers. Our customer service course can be done online, or through a group session with Barry Davis, President of The Human Side.

Once you have completed The Human Side's customer training program you and your staff will understand:


How to delineate a clear line of sight to your customers
The two balances critical to service excellence
How to build trust and rapport with your customers
How you can maintain a professional mindset when serving your customers
The importance of your role in creating excellent customer service
The components of the customer value equation and how it applies to customer service.
An excellent customer experience versus average customer experience
A win/win culture and mindset for customer service.
The five elements that contribute to building trust
How to differentiate communication skills that invest in quality solutions and skills that value customers
How to articulate the value of and path to empathizing with your customer
How to build strategies to adapt to various behavioural styles
How to apply strategies for dealing with challenging customer situations
The five steps of the customer service recovery process.
Customer Service Training is offered in:
North Dakota: Customer service training in Bismark, Minot, Fargo, Grand Forks, Williston,
Minnesota: Customer service training in Minneapolis, Saint Paul
San Francisco, Columbus, Fort Worth, Indianapolis, CharlotteSeattle, Denver, Washington, Boston, El PasoDetroit, Nashville, Memphis, Portland, Oklahoma CityLas Vegas, Louisville, Baltimore, MilwaukeeTucson, Albuquerque, Fresno, Sacramento, Mesa, Kansas City, Atlanta, Long Beach, Omaha, Raleigh, Colorado Springs, Miami, Virginia Beach, Oakland, Minneapolis, Tulsa, Arlington, New Orleans, Wichita, Cleveland, Tampa, Bakersfield, Aurora, Anaheim, Honolulu, Santa Ana, Riverside, Corpus Christi, LexingtonStockton, Henderson, Pittsburgh, Cincinnati, Anchorage, Greensboro, Piano, Newark, Lincoln, Orlando, Irvine, Toledo, Jersey City, Chula Vista, Durham, Fort WayneSt Petersburg, Laredo, Buffalo, Madison, Lubbock, Chandler, Scottsdale, Reno, Glendale, Norfolk, Winston-Salem, North Las Vegas, GilbertChesapeake, Irving, HialeahGarland, Fremont, Richmond, Boise, Baton Rouge, Des Moines, Spokane, San Bernardino, Modesto, Tacoma, Fontana, Santa Clarita, Birmingham, Oxnard, Fayetteville, Rochester, Moreno Valley, Glendale, Yonkers, Huntington BeachSalt Lake City, Amarillo, Montgomery, Grand Rapids, Little Rock, Akron, Augusta, Huntsville, Columbus, Grand Prairie, ShreveportOverland Park, Tallahassee, Mobile, Port St. Lucie, knoxville, Worcester, TempeCape Coral, Brownsville, McKinney, Providence, Fort Lauderdale, Newport News, Chattanooga, Rancho Cucamonga, FriscoSioux FallsOceanside, Ontario CA,Vancouver WASanta Rosa, Garden Grove, Elk GrovePembroke Pines, Salem, EugenePeoria, Corona, Springfield, Jackson, CaryFort Collins, Hayward, LancasterAlexandria,  Salinas, Palmdale, Lakewood, SpringfieldSunnyvale, Hollywood, PasadenaClarksville, Pomona, Kansas City, MaconEscondido, Paterson, Joliet, Naperville, Rockford, Torrance, Bridgeport,  Savannah, Killeen, Bellevue, Mesquite, Syracuse, McAllenPasadena, Orange, Fullerton, Dayton, Miramar, Olathe, Thornton, Waco, Murfreesboro, Denton, West Valley City, Midland, Carrollton, Warren, Roseville, Charleston, Hampton, Surprise, Columbia, Coral Springs, Visalia, Sterling Heights, Gainesville, Cedar Rapids, New Haven, Stamford, Elizabeth, Concord, Thousand Oaks, Kent, Santa ClaraSimi Valley, Lafayette, Topeka, Athens, Round Rock, Hartford, Norman, Victorville, Fargo, Berkeley, Abilene, Vallejo, Columbia, Ann Arbor, Allentown, Pearland, BeaumontWilmingtonEvansville, Arvada, Provo, Independence, Lansing, Odessa, Richardson, Fairfield, El Monte, Rochester, Clearwater, Carlsbad, Springfield, TemeculaWest Jordan, Costa MesaMiami Gardens, Cambridge, College Station, Murrieta, Downey, Peoria, Westminster, ElginAntioch, Palm Bay, High PointLowell, Manchester, Pueblo, Gresham, North Charleston, Ventura, Inglewood, Pompano Beach, Centennial, West Palm Beach, EverettRichmond, Billings, Clovis, Waterbury, Broken Arrow, Lakeland, West Covina, Boulder, Daly City, Santa Maria, Hillsboro, Sandy Springs, Norwalk, Jurupa ValleyLewisville, Greeley, DavieGreen Bay, Tyler, League City, Burbank, San Mateo, Wichita Falls, El Cajon, Rialto, Lakewood, Edison, Davenport, South Bend, Woodbridge, Las Cruces, Vista, Renton, Sparks, Clinton, Allen, Tuscaloosa, San Angelo, Vacaville.