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About The Human Side's Team
The Human Side’s Team
Barry Davis, President | The Human Side
Twenty-five years facilitating engaging, customized customer service learning
• 13 years of experience coaching entrepreneurs and middle managers
through executive levels in private sector and public organizations.
• Developed and facilitated a variety of programs in customer service,
communication skills, personal development, leadership, time
management, stress, facilitating training, and habit change
Barry Davis has delivered customized customer service training to all levels in organizations from senior leadership teams to frontline employees. Examples of areas and types of roles include customer service representatives, veterinarians, physiotherapists, stores, construction, call centres, dispatch, senior leadership,
management, supervisors, labourers, engineers, human resources, accounting, sales, parts desk, inquiry desk, shipping, retail, mechanics and more.
Certifications
Online Training Developers
Jerry and Susan Woodrow, Principles of Learning Appeal, LLC
Consultants, Designers and Developers of Engaging Online Learning Delivery
Jerry and Susan Woodrow, principles of Learning Appeal, LLC designed The Human Side’s Customer Experience Excellence Online program and Quick Byte Modules. Learning Appeal is an integral partner for The Human Side in customizing blended learning options for our customer service clients.
Jerry and Susan partner with organizations and consultants to assist in the analysis, design, development, implementation and evaluation of engaging online delivery of content that has been previously developed for the classroom.
Learning Appeal has highly trained and experienced designers and developers using state of the art technologies for delivery across multiple platforms.
Learning Appeal, with its global translation partners, has the capacity to produce versions in multiple languages.
Advisors
Manjula Higginbotham
Experienced Senior leader with over a decade of experience as VP of Sales, Service and Customer Success Delivery
Manjula held senior leadership roles at Capital One, a top 10 US bank, and successfully built a multi-million-dollar start-up to acquisition. Manjula spent over a decade in senior leadership roles building sales and service teams with the primary responsibility of customer service experience, revenue growth and operations.
Manjula is multi-certified and trained as an Executive coach and Conversational Intelligence™ coach. She is also trained by BJ Fogg, a professor at Stanford in Tiny Habits™ and Behavior Design.
Vicki Bradley
Executive Coach at Synergistic Leadership Group
Vicky held executive roles in the retail industry for 30 years. This includes Vice President of Sales & Operations at Holt Renfrew, Senior Vice President of Sales & Operations for Marks and Spencer Canada and—for 9 years—the President of the Bombay Furniture Company. In that role, Vicki took revenue from $40M to $100M. Vicki has also held Board positions with the Retail Council of Canada, OSI Hard Surfaces and Party Packagers Inc.
Coach and Facilitator
Marina Jeffery, Director, Pursuit Learning and Consulting Ltd.
Learning Facilitator, Change Management Consultant, Leadership Coach
Marina is an Associate Certified Coach and is certified in Prosci Change Management, conflict resolution, coaching skills as well as work style and team assessments from Psychometrics Canada. Marina has developed and delivered Respectful Workplace, Change Leadership, Customer Service, supervisor and performance coaching training. She was an organizational development consultant and manager of leadership development at Farm Credit Canada. She also supported the SaskPower executive and management in leadership development. Marina supports projects of varying sizes and impact, including transformational
Shawn Silzer
Shawn Silzer, Customer Experience Strategy & Implementation
Shawn brings his experience in helping a wide range of clients develop and refine their customer experience strategies to the Human Side team.
As a managing director for a US based energy consulting company, Shawn delivered multi-day customer journey-mapping workshops for utilities across the US and Canada and developed customer experience strategies that included change management and customer/employee communications components.
Shawn’s current focus is to collaborate with his clients to guide them on ways to improve the customer experience they provide in all facets of service delivery, while also supporting the internal cultural transformation that accompanies their shift in corporate focus.
Shawn is a certified Customer Experience Professional through the CXPA. He also maintains a Prosci Change Management Certification.