We will contact you shortly.
For the love of service
Customer Experience Excellence, our foundation program, gives you the interactive learning experience to respond to the customer service challenges you encounter.
● Available in online, webinar and classroom formats for blended learning ● Ongoing follow-through program ensures your learning sticks ● Leadership support sessions and follow-through ● Extensive experience ● Proven methodologies ● Wide array of additional learning modules • Building Habits for Service Excellence • Internal Service Excellence • Challenging Service Situations • Deepening Service Conversations • Creating Extraordinary Customer Experiences • Creating Customer Success
Senior Leadership – Leading Customer Experience Excellence helps you design your high-level game plan and strategies for supporting sustainable service excellence.
Manager/Supervisor – Leading Customer Experience Excellence gives your leaders all the tools to model, lead and support service excellence for your team members.
Defining what service means to us.
Building our service mindset and skills.
Embedding habits. Experiencing success.
Embracing, belonging and ownership.
Leading Customer Experience Excellence
Level 2 Development
● Building habits for Service Excellence● Internal Service Excellence● Challenging Service Situations● Deepening Service Conversations● Creating Extraordinary Customer Experiences● Creating Customer Success
Customer Experience Excellence
● Foundational Program
Department Specific Development
● Scenarios● Language● Logistice