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How is YOUR Customer’s Experience?

Your customer’s experience is well worth your investment! My wife and I are doing substantial renovations to our home. A couple of days ago, we were at a supplier’s showroom looking at...

Are You Getting Your Money’s Worth From...

Recently a business leader expressed his frustration to me about his company’s inability to apply and sustain learning and development received by their employees “It drives me crazy! I...

Engaged Employees = Business Success

Are you earning “the best” from your employees? “Employee engagement is the extent to which employees feel passionate about their jobs, are committed to the organization, and put...

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