The Human Side

Human Resource Development

Specialists in CustomerService Development

For the Love of Service

Would you like your employees to fall in love with serving their customers?

At The Human Side, we have all the tools to help your employees fall in love with serving others. 

We work with you to build the love of service and the skills of service into your culture

Defining what service means to us.

Building our service mindset and skills.

Embedding habits. Experiencing success.

Embracing, belonging and ownership.

Our development includes blended learning options and extensive depth of content for all employees.

Senior Leadership

Leading Customer Experience Excellence

Managers and Supervisors

Leading Customer Experience ExcellenceCoaching Habits for Service Excellence

Level 2 Development

● Building habits for Service Excellence● Internal Service Excellence● Challenging Service Situations● Deepening Service Conversations● Creating Extraordinary Customer Experiences● Creating Customer Success

Customer Experience Excellence

● Foundational Program

Available online

Department Specific Development

● Scenarios● Language● Logistice

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The Human Side

All programs are available as virtual workshops.

What makes The Human Side’s customer service training unique?

Sustainable Development – We work with leaders to build the mindsets vital to service excellence. Our comprehensive approach delivers value from needs assessment to training to extensive follow-through.

Customer Service Development

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Leading Customer Experience Excellence

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Customer Experience Excellence

Organizations We Have Worked With

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Testimonials

“I have taken many customer service classes over the years including 1995 with Barry and I can honestly say I feel I have taken more out of these 2 courses with Barry than all the others combined.”

Angela

“Taking this course has helped me hone my skills to deliver the best customer service experience.”

Kerry 

“Very engaging – practical application in all aspects of my life, not just work. I have attended many of Barry’s workshops and always find the sessions informative and life changing – applies to not only career but to all aspects of my relationships and life. I always am able to learn a new skill or add to my skills already learned.”

Kelly

“Was very inclusive, respectful. Learned our environment so that we could truly use tools for our situation.”

 Karen

“I would recommend this course to all that deal with the public.”

April 

"This was an excellent workshop with practical exercises and worthwhile information that I can use in both my professional and personal life.”

Terri-lynn

"The training was efficient and touched on key messages for customers in today's market."

Sharon

"Amazing course - good for everyone who works with customers."

Autumn

"Highly recommend the course! Sets a detailed range of tools for improving customer service."

Wayne

"I had a great time learning. I walked in thinking I knew everything about customer service, but there is so much more to learn."

Bilva

"It was extremely informative and well paced."

Christine

"Barry is clearly skilled and thoughtful in his approach to customer service. Well worth it!"

Ken

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Employment Readiness Training

Support for individuals entering the workforce.

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