The Human Side in Canada

Human Resource Development

Specialists in Customer ServiceDevelopment

For the Love of Service

Would you like your employees to fall in love with serving their customers?

At The Human Side, we have all the tools to help your employees fall in love with serving others.

We work with you to build the love of service and the skills of service into your culture


Organizations We Have Worked With



Customer Service Excellence and Leading Service Excellence (approximately 1000 people)



Customer Service Excellence and Leading Service Excellence (approximately 1000 people)



Customer Service Excellence and Train the Trainer



Customer Service Excellence, coaching skills and Train the Trainer

Mosaic Potash


Leadership, coaching and mentoring for senior through to mid management Train the Trainer

K + S Potash


Leadership and communication skills

Credit Unions


Leadership and coaching skills Credit Unions across Saskatchewan, Alberta and B.C.



Customer Service Excellence, Leading Service Excellence and Leadership Development
ISM Canada (IBM) for employees in Manitoba, Saskatchewan, Alberta and B.C.

COOP Refinery


Train the Trainer



Train the Trainer, Coaching Skills



Customer Service Excellence

Ochapowace First Nation


Personal Development

Customer Service Development


Leading Customer Experience Excellence


Customer Experience Excellence

What makes The Human Side’s customer service training unique?

Sustainable Development – We work with leaders to build the mindsets vital to service excellence. Our comprehensive approach delivers value from needs assessment to training to extensive follow-through.

Customer service training is offered online or by The Human Side throughout Canada:
Saskatchewan: Customer service training in Regina, Estevan, Weyburn, Swift Current, Saskatoon, Prince Albert, North Battleford, Moose Jaw & Yorkton.Alberta: Customer service training in Calgary, Edmonton, Red Deer, Grande Prairie, Airdrie, Lethbridge, Medicine Hat, Lloydminster.Manitoba: Customer service training in Winnipeg, Brandon, Selkirk, Steinbach, Thompson, Winkler.British Columbia: Customer service training in Vancouver, Richmond, Kelowna, Kamloops, Vernon, Abbotsford, Burnaby, Chilliwack, Delta, Nanaimo, Penticton, Victoria.Ontario: Customer service training in Toronto, Ottawa, London, Pickering, Richmond Hill, Hamilton, St. Catherines, Thunder Bay, Windsor, Mississauga, Kingston, Kitchener, Brampton, Greater Sudbury, Guelph, Barrie, Brantford, Vaughan, Cambridge, Markham, Burlington, & Oakville. 


“I have taken many customer service classes over the years including 1995 with Barry and I can honestly say I feel I have taken more out of these 2 courses with Barry than all the others combined.”


“Taking this course has helped me hone my skills to deliver the best customer service experience.”


“Very engaging – practical application in all aspects of my life, not just work. I have attended many of Barry’s workshops and always find the sessions informative and life changing – applies to not only career but to all aspects of my relationships and life. I always am able to learn a new skill or add to my
skills already learned.”


“Was very inclusive, respectful. Learned our environment so that we could truly use tasks for our situation.” Karen 


“I would recommend this course to all that deal with the public.”


This was an excellent workshop with practical exercises and worthwhile information that I can use in both my professional and personal life.”


“I am grateful for the opportunities to learn to be a more effective leader and supervisor. I am thankful that (my company) recognized the value to training our staff in Customer Excellence to allow them to be better employees and grow on a personal level. I appreciated the openness of conversation; pace was great; keeping on topic and task-timely.” 

“There were great conversations during the workshop and they were all appreciated by Barry.”

“I always look forward to Barry’s classes and come out confident in the process.” 

“Barry is very knowledgeable on Customer Service. His delivery, voice and real-life examples enhanced the training.” 

“I can see this program working well as there is longevity and follow through.”


Investing in Service Excellence in Challenging Times

Our current reality of living with COVID 19 is creating challenges for all of us, personally and professionally.
Employees in our organizations need support to cope and communicate as they serve their peers and customers.

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