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Facilitating Exceptional Training
This three-day workshop gives participants the fundamentals of how to facilitate training in a business setting.
Objectives by Module
After completing Module 2
you will be able to:
• Recreate the “The facilitator’s role” graphic completely
• Describe the primary elements of the Process for Sustained Training Results
After completing Module 3
you will be able to:
• Describe the four primary components of intention for facilitators
• Describe the importance of intention to the success of a facilitated event
After completing Module 4
you will be able to:
• List the six steps to Designing Training
• Write participant focused, behavioural objectives containing the three required criteria
After completing Module 5
you will be able to:
• Describe at least six contributors to a healthy learning environment
• Use at least three forms of structure to facilitate group learning
• Describe the primary components in two models designed to maintain professionalism
• Incorporate the VAK learning style model elements into a facilitated session
• Describe your behavioural style tendencies and at least two primary strategies you can use to adapt to participants.
• Construct and incorporate questions using BOCS criteria into a facilitated session
• Use the debrief cycle to assist learners to move from experience to application in a facilitated session
• Describe at least one strategy to use with two or more challenging situations
After completing Module 6
you will be able to:
• Present content to a group successfully using POINTS criteria
• Build an outline for a facilitated session using one of the styles presented in the module
• Describe how body language, tone, volume and pace are used to enhance deliver
After completing Module 7
you will be able to:
• Describe the four occasions when communication is important in training
• Describe six of the most important administrative elements for a training event
Specializing in Customer Service Development The Human Side works with leaders to deliver customer service excellence.
We train, coach and support you to turn customer service strategy into exceptional customer experiences.
Our depth in expertise and programming allows us to create lasting value for our clients across Canada and beyond.
Businesses need their customer service challenges responded to with customer service training solutions that stick.
The Human Side is truly committed to our motto – For the love of service
Thank you!
We will contact you shortly.
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Specializing in Customer Service Development The Human Side works with leaders to deliver customer service excellence.
We train, coach and support you to turn customer service strategy into exceptional customer experiences.
Our depth in expertise and programming allows us to create lasting value for our clients across Canada and beyond.
Businesses need their customer service challenges responded to with customer service training solutions that stick.
The Human Side is truly committed to our motto – For the love of service
Thank you!
We will contact you shortly.
Can't send form.
Please try again later.