Customer Service Training | Customer Service | Customer Service Development

Leading Customer Experience Excellence

Available in 2 – 2-hour module webinar format

Objectives:

After completing this session, you will:
● be able to apply Customer Experience Excellence to your role as a leader ● know the leadership follow-through necessary to ensure application and sustainability of Customer Experience Excellence with your employees ● explore options for your professional mindset as a leader ● be prepared to give coaching support ● be prepared to accept and deliver three types of feedback ● build a plan for immediate actions you can take

The Value of Customer Experience Excellence

Your Online Experience
Review Highlights and Questions

The Leader’s Role

Our Leadership Mindset
Modeling Service Excellence
Your Role in Leading Customer Experience Excellence

Supporting Learning and Application

Communicating the “Why”
Supporting:
Pre-event
During the Event
Post-event

24-Month Follow-through Program

Quick Bytes and Leader Guides
Facilitating Reviews
Service Minutes
Barry’s Support

Coaching Service Excellence

A Model for Coaching
Opportunities for Coaching

Giving Feedback as a Leader in Customer Service Our Mindset for Feedback

Acknowledging
Performance
Coaching

Leading Remotely and in Times of Crisis

Highlights and Action Plan

Specializing in Customer Service Development

Specializing in Customer Service Development The Human Side works with leaders to deliver customer service excellence.
We train, coach and support you to turn customer service strategy into exceptional customer experiences.
Our depth in expertise and programming allows us to create lasting value for our clients across Canada and beyond.
Businesses need their customer service challenges responded to with customer service training solutions that stick.
The Human Side is truly committed to our motto – For the love of service