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Leading Customer Experience Excellence
Available in 2 – 2-hour module webinar format
After completing this session, you will:
● be able to apply Customer Experience Excellence to your role as a leader ● know the leadership follow-through necessary to ensure application and sustainability of Customer Experience Excellence with your employees ● explore options for your professional mindset as a leader ● be prepared to give coaching support ● be prepared to accept and deliver three types of feedback ● build a plan for immediate actions you can take