Training

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Barry Davis | President | Facilitator, Executive Coach

Thirty-seven years facilitating learning and development

• 13 years of experience coaching entrepreneurs and middle through executive levels in private sector and public organizations
• Developed and facilitated a variety of programs in customer service, communication skills, personal development, leadership, time management, stress, facilitating training, and habit change

Our public sector clients include the City of Regina, the City of Saskatoon, the City of Penticton, SaskTel, SaskEnergy, SaskPower, Saskatchewan Liquor and Gaming Authority, Saskatchewan Government Insurance and provincial government departments.
Our private sector clients include ISM Canada, The Answer Company, Credit Unions, Bose Sound, Straumann USA, and Calgary Winter Club.
Barry Davis has facilitated training for First Nation people since 1982.

The Human Side has delivered customized training to all levels in organizations from senior leadership teams to frontline employees. Examples of areas and types of roles include customer service representatives, veterinarians, physiotherapists, stores, construction, call centres, dispatch, senior leadership, management, supervisors, labourers, engineers, human resources, accounting, sales, parts desk, inquiry desk, shipping, retail, mechanics and more.

Certifications

International Coach Federation – Associate Certified Coach

Certified in Conversational Intelligence® from The World Business & Executive Coach Summit

Certified in Coach Master Toolkit ® from the The World Business & Executive Coach Summit

Chartered Professional in Human Resources

Certified to deliver The Coaching Clinic and Expedition Coaching Program

Bachelor of Commerce

Neuroscience based tools on habit change

Extensive research, learning and development of programs focused on how neuroscience helps people to make and break habits, communicate more clearly and build healthy relationships

Customers Who Have Benefited From Our Training

Barry has been facilitating learning and development since 1981. He has facilitated sessions at all levels of government and all sizes of private companies. Barry’s primary focus since the early 1990’s has been with crown corporations in Saskatchewan. 
The following is a representation of the organizations and training he has delivered to them:

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The Human Side’s lead facilitator Barry Davis has delivered customer service training for over 25 years.

The following is a representation of organizations where Barry has delivered customer service training:

  • Dates

    Organization

    Training

  • 1999 - 2000

    Sask. Econ. & Co-op Dev.

    Managing front-line service
    Excellence in Customer Service

  • 1999 - 2002

    Sasktel

    Achieving Extraordinary Customer Serv. Customer Driven Culture

  • 2002

    Department of Education

    How may I serve you?

  • 2003

    TransGas

    Front-line Customer Service Excellence

  • 2005

    TransGas

    Diffusing Difficult Customer Situations

  • 2002

    Workers Compensation Board

    Rewarding Service 

  • 2004

    SaskEnergy

    Internal Service Excellence

  • 2004

    SaskPower

    Supervisors support for Cust. Svs. Exc.

  • 2009

    Ag, Food & Rural Revitilization

    Internal Service Excellence 

  • 2005 - 2010

    City of Saskatoon

    Customer Experience Excellence

  • 2008

    City of Saskatoon

    Saskatoon Smiles

  • 2006

    SaskHealth

    Customer Experience Excellence 

  • 2008

    Sask Parks Service

    Customer Service   

  • 2008

    SouthEast Regional College

    Excellence in Customer Service

  • 2008

    Information Services Corp.

    Customer Experience Excellence 

  • 2012

    City of Regina- Prog. Svs.

    Excellence in Service Leadership

  • 2012

    City of Pentiction

    Excellence in Service

  • 2012

    Legislative Services (Sask)

    Service Excellence Inside-Out

  • 2003 - 2006

    SGI

    Customer Experience Training

  • 2003

    SGI

    Managers’ support to customer service

  • 2004 - 2006

    SaskPower

    Customer Service Excellence

  • 2009 - 2014

    SLGA

    Customer Service Excellence

  • 2012

    SLGA

    Leading Customer Service Excellence 

  • 2016 - 2019

    ISM Canada

    The Journey to Ecstatic Customers(300 employees)

  • 2016 - 2019

    ISM Canada

    Leading Service Excellence(70 leaders)

  • 2003 - 2019

    SaskEnergy

    Customer Experience Excellence

  • May 2019

    The Answer Company, New Westminster, BC

    Spoke to national conference – The Human Side of Customer Service 

  • Dec. 2019

    City of Regina

    Customer Experience Excellence (34 Service Regina Employees)

  • Dec. 2019

    City of Regina

    Leading Customer Experience Excellence

Most Recent Customer Service Training Delivery

Barry facilitated Customer Experience Excellence 1-day sessions for over 300 people and Leading Service Excellence half-day sessions for over 70 leaders at ISM Canada in Regina and Saskatoon. In 2018 Barry also facilitated ISM Canada’s Leadership Excellence 3-day program.

The Human Side was contracted by SaskEnergy in October 2019 to have over 100 staff members attend our Customer Experience Excellence online program, followed up by our 24-month follow-through program. Over 30 of their leaders attended our Leading Customer Experience Excellence program in January 2020 facilitated by Barry Davis. That session prepared them to support the application and sustainability of participants’ learning in the online program.

The Human Side was contracted by City of Regina in December 2019 to facilitate a customized Customer Experience Excellence 1.5-day session with 34 Service Regina employees. Five of their leaders also attended a 3-hour Leading Customer Experience Excellence session with Barry Davis on December 9, 2019. The City of Regina began using our Customer Experience Excellence 24-month follow-through program in January 2020.