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Training
Barry Davis | President | Facilitator, Executive Coach
Thirty-seven years facilitating learning and development
• 13 years of experience coaching entrepreneurs and middle through executive levels in private sector and public organizations
• Developed and facilitated a variety of programs in customer service, communication skills, personal development, leadership, time management, stress, facilitating training, and habit change
Our public sector clients include the City of Regina, the City of Saskatoon, the City of Penticton, SaskTel, SaskEnergy, SaskPower, Saskatchewan Liquor and Gaming Authority, Saskatchewan Government Insurance and provincial government departments.
Our private sector clients include ISM Canada, The Answer Company, Credit Unions, Bose Sound, Straumann USA, and Calgary Winter Club.
Barry Davis has facilitated training for First Nation people since 1982.
The Human Side has delivered customized training to all levels in organizations from senior leadership teams to frontline employees. Examples of areas and types of roles include customer service representatives, veterinarians, physiotherapists, stores, construction, call centres, dispatch, senior leadership, management, supervisors, labourers, engineers, human resources, accounting, sales, parts desk, inquiry desk, shipping, retail, mechanics and more.
Certifications
Customers Who Have Benefited From Our Training
Barry has been facilitating learning and development since 1981. He has facilitated sessions at all levels of government and all sizes of private companies. Barry’s primary focus since the early 1990’s has been with crown corporations in Saskatchewan.
The following is a representation of the organizations and training he has delivered to them:
The Human Side’s lead facilitator Barry Davis has delivered customer service training for over 25 years.
The following is a representation of organizations where Barry has delivered customer service training:
Dates
Organization
Training
1999 - 2000
Sask. Econ. & Co-op Dev.
Managing front-line service
Excellence in Customer Service1999 - 2002
Sasktel
Achieving Extraordinary Customer Serv. Customer Driven Culture
2002
Department of Education
How may I serve you?
2003
TransGas
Front-line Customer Service Excellence
2005
TransGas
Diffusing Difficult Customer Situations
2002
Workers Compensation Board
Rewarding Service
2004
SaskEnergy
Internal Service Excellence
2004
SaskPower
Supervisors support for Cust. Svs. Exc.
2009
Ag, Food & Rural Revitilization
Internal Service Excellence
2005 - 2010
City of Saskatoon
Customer Experience Excellence
2008
City of Saskatoon
Saskatoon Smiles
2006
SaskHealth
Customer Experience Excellence
2008
Sask Parks Service
Customer Service
2008
SouthEast Regional College
Excellence in Customer Service
2008
Information Services Corp.
Customer Experience Excellence
2012
City of Regina- Prog. Svs.
Excellence in Service Leadership
2012
City of Pentiction
Excellence in Service
2012
Legislative Services (Sask)
Service Excellence Inside-Out
2003 - 2006
SGI
Customer Experience Training
2003
SGI
Managers’ support to customer service
2004 - 2006
SaskPower
Customer Service Excellence
2009 - 2014
SLGA
Customer Service Excellence
2012
SLGA
Leading Customer Service Excellence
2016 - 2019
ISM Canada
The Journey to Ecstatic Customers(300 employees)
2016 - 2019
ISM Canada
Leading Service Excellence(70 leaders)
2003 - 2019
SaskEnergy
Customer Experience Excellence
May 2019
The Answer Company, New Westminster, BC
Spoke to national conference – The Human Side of Customer Service
Dec. 2019
City of Regina
Customer Experience Excellence (34 Service Regina Employees)
Dec. 2019
City of Regina
Leading Customer Experience Excellence
Most Recent Customer Service Training Delivery
Barry facilitated Customer Experience Excellence 1-day sessions for over 300 people and Leading Service Excellence half-day sessions for over 70 leaders at ISM Canada in Regina and Saskatoon. In 2018 Barry also facilitated ISM Canada’s Leadership Excellence 3-day program.
The Human Side was contracted by SaskEnergy in October 2019 to have over 100 staff members attend our Customer Experience Excellence online program, followed up by our 24-month follow-through program. Over 30 of their leaders attended our Leading Customer Experience Excellence program in January 2020 facilitated by Barry Davis. That session prepared them to support the application and sustainability of participants’ learning in the online program.
The Human Side was contracted by City of Regina in December 2019 to facilitate a customized Customer Experience Excellence 1.5-day session with 34 Service Regina employees. Five of their leaders also attended a 3-hour Leading Customer Experience Excellence session with Barry Davis on December 9, 2019. The City of Regina began using our Customer Experience Excellence 24-month follow-through program in January 2020.