Customer Service Training Steinbach
Barry Davis is a seasoned high-performance coach, accredited with a Chartered Professional in Human Resources designation, a nationally recognized level of achievement within the field of human resources, and an Associate Certified Coach with the International Coach Federation (ICF). Over thirty years of experience working with business leaders as a trainer, coach and consultant, has given Barry the insight to see and solve performance issues – from both a business and personal perspective. Barry has worked with small to large organizations throughout Canada. More about Barry Davis
The Human Side's customer service training will increase your staff's effectiveness in properly dealing with your customers. Our customer service course can be done online, or through a group session with Barry Davis, President of The Human Side.
Once you have completed The Human Side's customer training program you and your staff will understand:
How to delineate a clear line of sight to your customers
The two balances critical to service excellence
How to build trust and rapport with your customers
How you can maintain a professional mindset when serving your customers
The importance of your role in creating excellent customer service
The components of the customer value equation and how it applies to customer service.
An excellent customer experience versus average customer experience
A win/win culture and mindset for customer service.
The five elements that contribute to building trust
How to differentiate communication skills that invest in quality solutions and skills that value customers
How to articulate the value of and path to empathizing with your customer
How to build strategies to adapt to various behavioural styles
How to apply strategies for dealing with challenging customer situations
The five steps of the customer service recovery process.